BioTwin ("BioTwin", "we", "our") takes all reasonable measures to protect the confidentiality and security of your information. This Privacy Policy ("Policy") outlines how we collect, use, and disclose your personal information, and how it may be accessed and corrected if necessary. It also explains the use of cookies on our website.   

 

By visiting www.biotwin.ai, using the BioTwin application ("Application"), or contacting us, you agree to the terms of this Policy. This Policy does not cover third-party websites or applications. BioTwin is not responsible for the privacy practices of these entities.   

 

1. Information Collection   

We collect personal information via the website, the application, or when you provide data to us. This includes general information such as your name, age, email address, gender, and ethnic origin, as well as biometric and biological information via samples (blood, urine, saliva), and data from third-party applications (Strava, Garmin, etc.). Personal, biometric, and biological information collected includes:   

• Biometric information   

• Medical history information   

• Dietary habits information   

• Physical activity information   

• Sociodemographic information   

• Professional information   

• Connected device information   

• Associated software information   

• Information from surveys, forms, and questionnaires   

If you provide BioTwin with personal information about another person, you must first obtain their consent.   

 

Cookies:   

We may collect data related to your visit to our website, including your IP address, the date, time, and duration of your visits, and the web pages you viewed. Our website, like most commercial websites, also uses cookies. We use cookies to improve your browsing experience; these cookies cannot be used to extract personal information. You can disable cookies in your browser, but some website features may be limited. However, the site remains accessible even with cookies disabled.   

If you refuse or withdraw your consent, BioTwin will not be able to provide the features and services otherwise available via the website and application.   

 

2. Use and Disclosure of Information   

We take steps to ensure that only employees who need access to your personal information to perform their professional duties will have access. We primarily use or disclose your personal information to:   

• Operate, maintain, improve, and provide all features of the website and application, respond to comments and questions, and provide support to users of the website and application;   

• Provide users with health information requested as part of the website and application's services and features, including AI-based assessments to generate health profiles, provide evaluations between biometric and biological information, and provide health insights on client stress levels, injury risk, heart health, diabetes risk, intolerance management, and bone health, as well as phenotypic profiling to improve well-being and support healthcare decisions;   

• Provide the requested BioTwin services, help us develop new products and features, and improve our services and products through pilot projects and research, among others;   

• For internal purposes such as data analysis, research, development, and auditing;   

• To understand and analyze usage trends and preferences of our users, to improve the website and application, and to develop new products, services, features, and functionalities for the website and application;   

• To send communications subject to applicable laws; or,   

• For any other purpose authorized or required by law.   

• To Partners and/or Third Parties: In these situations, your personal information will only be shared and/or disclosed to provide or improve our services or products for research and development and to fulfill contractual obligations. Upon request, we can inform you of the identity of any third party or partner to whom we disclose personal information.   

 

When we disclose your personal information to service providers, we take reasonable steps to ensure that the rules outlined in this policy are respected.   

 

Reasonable Measures:

We have implemented standardized measures such as encryption, firewalls, and access control policies to protect and anonymize your personal information.   

 

Trusted Third Parties:

BioTwin works with "trusted third parties" to provide or improve its services. These partners are subject to data protection obligations aligned with our standards, but BioTwin is not responsible for their internal practices.   

Personal information may only be shared to provide or improve our services or to fulfill our legal or contractual obligations.   

 

3. Information Retention and Transfer   

Your personal information is stored in cloud services or on our internal servers located at our office.   

Your personal information is stored only in the country of origin for Canada or the United States. For all other countries, the data is hosted in Canada, the United States, or another country, depending on BioTwin's facilities.   

By using our website, you consent to the transfer of information to countries other than your country of residence, which may have different data protection rules. While this information is located outside of Canada, it is subject to the laws of the country in which it is held and may be disclosed to governments, courts, law enforcement, or regulatory authorities of that country, in accordance with its laws.   

 

BioTwin has implemented various physical, administrative, and technical safeguards designed to protect the confidentiality and security of personal information under our control. However, no method of transmission over the Internet or electronic storage method is 100% secure.   

 

BioTwin will retain your personal information for as long as necessary to provide the features and services on the website or application, or as required by applicable laws, regulations, or government orders.   

 

4. Transfer in Case of Merger or Acquisition   

In the event of a change of ownership, sale, merger, liquidation, reorganization, or acquisition of BioTwin, in whole or in part, your personal information may be transferred as part of the transaction to ensure continuity of services. However, any new entity will be subject to the same data protection requirements.   

 

5. Right of Access, Rectification, and Withdrawal   

You may, upon written request and proof of identity, access your personal data and request corrections or withdraw your consent to its use. However, this may limit access to certain features of the website and application.   

At any time, upon written request and subject to proof of identity, you may withdraw your consent to the use and disclosure of your personal information.   

 

To ensure that the personal information we hold about you is accurate and up to date, please inform us immediately of any changes to your personal information.   

 

6. Surveys and Questionnaires   

From time to time, BioTwin may invite you to participate in surveys or questionnaires regarding your experience with our services. These surveys are optional and may include personal information, questions about your personal health information, biometric data, or other personal details, as well as your experience with our services and specific features.   

These surveys are designed to help us provide services and features for our website and application, and to better understand the needs and requirements of our customers so that we can continue to improve our products and services.   

 

7. Updates   

We will update this policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. Please check the "Last Updated" note at the bottom of this page to see when this policy was last updated. When changes are made to this policy, they will take effect immediately when the updated policy is published on this page, unless otherwise specified.   

Your continued use of the website and application following such changes indicates your consent to the practices described in the updated policy. We recommend that you visit and review this policy regularly to stay informed about our most recent practices and to stay up to date on the use of your personal information.   

 

8. Contact   

For any questions about this policy or your personal data, or to make an access or correction request, please contact our Data Protection Officer at legal@biotwin.ai.